Confirmation texts for braiders
What to say when you confirm an appointment by text as a braider.
Short answer: send the day, the time, the service and one easy way to cancel, and ask for a one-letter reply. Below are copy-paste confirmation texts for a braider, the exact texts Morningside sends, and what a client should say back.
The text to send when someone books a install
Copy this and fill in the brackets. It works from your own phone, with any booking tool or none.
Confirmation text for braiders
Hi [Name], it's [Your name]. You're booked for your install on [day] at [time]. Reply C to confirm, or CANCEL if that no longer works. See you then!
Keep it to the facts: the day, the time, what was booked, and how to cancel. Put parking, the address and your policy on your booking page and link to it instead of stacking them into the text.
When to send it
Send the confirmation the moment the booking is made, so the client knows it landed. Installs book far ahead and take a day, so use the longest early reminder Morningside allows, 72 hours before, and keep the two-hour one for the morning-of. That gives the client time to prepare and gives you time to refill the day if they cancel.
The texts Morningside sends
These are the real templates, filled in with a made-up business called Sample Braids. The note at the end of the booking text is the one line you write yourself.
How to reply when you get a confirmation text
If you are the client, a short answer is enough. Reply with the letter the text asks for, or send something like this:
Client reply
Confirmed, see you [day] at [time]. Thanks!
If you can’t make it, say so as early as you can. A braider can usually offer the time to someone else if they hear before the day.
A reply you can send back
When a client confirms, a one-line answer closes the loop and restates the time.
Reply to a confirmed install
Thanks [Name], you're confirmed for [day] at [time]. If anything changes, text me by [time] so I can offer the spot to someone else.
A confirmation is the first of two or three messages. See the reminder texts for braiders for the follow-ups, and the no-show policy template for braiders so clients know what notice means. More examples are in appointment confirmation text examples.
Questions people ask
Can I send the first reminder three days before?
Yes. The early reminder can be set up to 72 hours before the appointment, which fits a service that needs prep from the client and a longer window for you to refill it.
What should the confirmation note say about prep?
Keep it short and concrete: hair washed and detangled, hair purchased if needed, and what time to arrive. Notes can't contain links or promotional language, so send photos and detailed instructions by message instead.
A client confirmed but then went quiet. What now?
If a client hasn't replied C by the evening before a long appointment, a personal text from you is worth the minute it takes.
Do my clients need to download an app?
No. Clients book from your link in their browser and get the reminders as ordinary text messages. They confirm by replying with one letter, cancel by replying CANCEL, and can stop the texts by replying STOP.
Can I send these reminders by hand instead?
Yes, the copy-paste version above works from your own phone. The catch is time: someone has to remember to send each one at the right hour, every day. Morningside sends them for you at 24 hours and 2 hours by default, and you can move the early one up to 72 hours out.
Let the confirmations send themselves.
Morningside is a booking page for one person or a small team. Clients pick a time, get a text, and confirm with one letter. When someone misses, you tap once and they get a text with a link to rebook. It books and reminds. It never takes payments, deposits or card numbers.
Free booking page · No card to start. Founding 50 members get unlimited texts, a lifetime rate and first access to new features.
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