Free tool
Write your no-show policy in two minutes.
You already know you need one. The reason you don’t have one is that telling regulars “there are rules now” feels like picking a fight. So here are the words. Answer four questions, copy the three messages, done.
1. What do you call it?
2. How much notice do you need?
3. Taking deposits?
4. How do you want to sound?
Your policy
Life happens — if you need to move or cancel your appointment, just let me know at least 24 hours ahead. That gives me time to offer the spot to someone else, which genuinely helps. Repeated no-shows may need a deposit to book again.
Telling your regulars
Hey [Name]! Quick heads up — nothing changes for you, you're always good. I've had a run of last-minute cancellations lately, so I'm asking for 24 hours notice if you need to move your appointment. It just means I can offer the spot to someone else instead of losing the time. Thanks for always being on top of it — appreciate you. — [shop]
When someone misses one
Hey [Name] — sorry I missed you today! Everything alright? If you want to grab another time, here's my book: [link]
Anything in [brackets] is yours to fill in — your name, your deposit amount, your booking link.
Want it as a card?
The words above are yours either way. Drop your email and we’ll draw them into a card you can post to your story or print for the wall. No spam, unsubscribe whenever.
A policy stops some of them. It doesn’t bring them back.
Even a good policy only catches the people who read it. Somebody still doesn’t show for their 2pm, and they drift off unless you chase them down between appointments.
Morningside does that part. Mark the no-show and they get a text with a rebook link. They pick a new time, tap Confirm, and they’re back on the books.
Free for 14 days, then $7.99/mo · Free to set up · Cancel anytime
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