Confirmation texts for massage therapists
What to say when you confirm an appointment by text as a massage therapist.
Short answer: send the day, the time, the service and one easy way to cancel, and ask for a one-letter reply. Below are copy-paste confirmation texts for a massage therapist, the exact texts Morningside sends, and what a client should say back.
The text to send when someone books a session
Copy this and fill in the brackets. It works from your own phone, with any booking tool or none.
Confirmation text for massage therapists
Hi [Name], it's [Your name]. You're booked for your session on [day] at [time]. Reply C to confirm, or CANCEL if that no longer works. See you then!
Keep it to the facts: the day, the time, what was booked, and how to cancel. Put parking, the address and your policy on your booking page and link to it instead of stacking them into the text.
When to send it
Send the confirmation the moment the booking is made, so the client knows it landed. A massage is an hour of one-on-one time, so the day-before reminder matters most because it is the last chance to refill. A short reminder two hours before catches clients who lose track of an afternoon session.
The texts Morningside sends
These are the real templates, filled in with a made-up business called Sample Massage Studio. The note at the end of the booking text is the one line you write yourself.
How to reply when you get a confirmation text
If you are the client, a short answer is enough. Reply with the letter the text asks for, or send something like this:
Client reply
Confirmed, see you [day] at [time]. Thanks!
If you can’t make it, say so as early as you can. A massage therapist can usually offer the time to someone else if they hear before the day.
A reply you can send back
When a client confirms, a one-line answer closes the loop and restates the time.
Reply to a confirmed session
Thanks [Name], you're confirmed for [day] at [time]. If anything changes, text me by [time] so I can offer the spot to someone else.
A confirmation is the first of two or three messages. See the reminder texts for massage therapists for the follow-ups, and the no-show policy template for massage therapists so clients know what notice means. More examples are in appointment confirmation text examples.
Questions people ask
Should reminders mention health forms?
If you need intake before the first session, ask in the booking confirmation or by email. Keep the reminder itself to the time and the confirm. Health details are better kept out of text messages.
How should I word the confirmation note?
Say the one thing clients need to know, such as arriving a few minutes early or that late arrivals shorten the session. Don't include links or promotional language, since these texts are for the appointment only.
What if a client cancels by replying CANCEL?
The client gets a reply confirming the cancellation, with a link to rebook, and the time opens up on your calendar. That is the best outcome for you, because a cancellation can be refilled and a no-show can't.
Do my clients need to download an app?
No. Clients book from your link in their browser and get the reminders as ordinary text messages. They confirm by replying with one letter, cancel by replying CANCEL, and can stop the texts by replying STOP.
Can I send these reminders by hand instead?
Yes, the copy-paste version above works from your own phone. The catch is time: someone has to remember to send each one at the right hour, every day. Morningside sends them for you at 24 hours and 2 hours by default, and you can move the early one up to 72 hours out.
Let the confirmations send themselves.
Morningside is a booking page for one person or a small team. Clients pick a time, get a text, and confirm with one letter. When someone misses, you tap once and they get a text with a link to rebook. It books and reminds. It never takes payments, deposits or card numbers.
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